Privacy Policy


This Privacy Policy sets out the data-processing practices carried out through the use of the Internet and any other electronic communications networks by Irwin & Company. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us.


We collect information from visitors to this website through the use of online forms. We also collect information about the transactions you undertake through this site, including details of payment cards used. We also collect some information additional information automatically when you visit our website. Please see section 2 for more information on this.


We process personal information collected from this website for the purposes of:

  • To contact you by telephone regarding available services
  • Providing, personalising improving our services
  • Dealing with all your personal enquiries and requests
  • Administering plan applications and records
  • To personalise the overall service to you
  • Crime prevention and prosecution of offenders
  • Conducting internal market research
  • Providing you with information about all products and services available


Please note that your information may be used to send you details of products or services we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your application or enquiry online or via telephone. We would always obtain clear verbal consent from you before passing any of your data on to another relevant organisation.

If at any point you would like to opt-out of receiving communications from us, or would like to change the way we communicate with you (such as email, post or telephone), please contact us by filling the contact form or email us at


We will not share your data with any third parties solely for marketing purposes unless you specifically request us to do so.


This website may contain links to other websites that are outside our control and are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may be different from ours.


Given that the internet is a global environment, using it to collect and process personal data involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside of the European Economic Area, although the data will be held securely and in line with the requirements of data protection. By communicating with us electronically, you acknowledge and agree to our processing of your personal data in this way.


You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email us at


You have the right to request the erasure and removal of your data from our database. In order to request this please contact us or email us at


A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to identify when you visit our website and to keep track of your browsing patterns.

Most browsers will allow you to turn off cookies. Please note however that turning off cookies may restrict your use of our website. You can find out more about cookies on


Please note that our Privacy Policy is updated regularly in accordance with current legislation. It was last updated in August 2018.

You can view our Provision Of Service Regulations Summary Sheet here.

Get in Touch

With over 25 years of experience, helping people just like you, we are committed to providing you with all the help and advice you need during these challenging times. Simply give us a call, drop us an email or fill in the form to find out how we can help you.

Our Office

Irwin & Company,
Station House,
Midland Drive,
Sutton Coldfield,
West Midlands B72 1TU

Call us
0800 254 5122

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