PROVISION OF SERVICES REGULATIONS SUMMARY SHEET

PROVISION OF SERVICES REGULATIONS SUMMARY SHEET

FOR IRWIN INSOLVENCY / G IRWIN & CO

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Licensing Body

Gerald Irwin is licensed to act as an Insolvency Practitioner (“IP”) in the United Kingdom by the Insolvency Practitioners Association (“IPA”) whom he is a member of.

Rules Governing Actions

All IPs are bound by the rules of their professional body, includingany that relate specifically to insolvency.  The rules of the professional body that licences Gerald Irwin can be found athttps://www.insolvency-practitioners.org.uk.

In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found athttps://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at

https://www.insolvency-practitioners.org.uk/regulation-and-guidance/ethics-code

Complaints

At Irwin Insolvency / G Irwin & Co, we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  As such, should you have any comments or complaints regarding the administration of a particularcase then in the first instance you should contact the IP acting as office holder.

If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer, Mrs Denise Sutton.  This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a member of staff unconnected with the appointment.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.

Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner, or you can email insolvency.enquiryline@insolvency.gov.ukor you may phone 0300 678 0015.  Information on the call charges that apply is available at https://www.gov.uk/call-charges.

Professional Indemnity Insurance

Irwin Insolvency’s/ G Irwin & Co Professional Indemnity Insurance is provided byAxis Speciality Europe S.E.c/o Hera Indemnity Limited, 76 Bevis Marks, London, EC3A7BA.  Geographical cover, worldwide excluding USA and Canada.

VAT

Irwin Insolvency is registered for VAT under registration no. 990 3331 2130/09/2023