The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.
Gerald Irwin is licensed to act as an Insolvency Practitioner (“IP”) in the United Kingdom by the Insolvency Practitioners Association (“IPA”) whom he is a member of.
All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences Gerald Irwin can be found at https://www.insolvency-practitioners.org.uk.
In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.
All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at https://www.insolvency-practitioners.org.uk/regulation-and-guidance/ethics-code
At Irwin Insolvency / G Irwin & Co, we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as office holder.
If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer, Mrs Denise Sutton. This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a member of staff unconnected with the appointment.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.
Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner, or you can email firstname.lastname@example.org or you may phone 0300 678 0015. Information on the call charges that apply is available at https://www.gov.uk/call-charges.
Irwin Insolvency’s / G Irwin & Co Professional Indemnity Insurance is primarily provided by Axis Speciality Europe S.E. c/o PIB Risk Services Limited, Lorcia House, 43 Calthorpe Road, Edgbaston, Birmingham B15 1TS. Geographical cover, worldwide excluding USA and Canada.
Irwin Insolvency is registered for VAT under registration no. 990 3331 21